Refund Policy

1. Mastery Program (Path A) — 7-Day Satisfaction Guarantee

We offer a 7-day refund window for the Mastery Program. If you are unsatisfied with the program for any reason within 7 days of your purchase date, you may request a full refund provided that:

• Your refund request is submitted within 7 calendar days of your initial purchase.
• You have not completed more than 20% of the course curriculum.
• You have not downloaded or exported any proprietary course materials, templates, or bot frameworks.

Refunds under this guarantee will be processed to your original payment method within 5–10 business days of approval.

2. Freedom Path / Copy Trading (Path B)

Access fees or subscription charges for the Freedom Path are non-refundable once the service has been activated and copy trading has commenced. This is because the algorithmic execution begins immediately upon activation.

Capital deployed into copy trading is subject to live market conditions and is managed separately from program fees. Trading losses are not refundable under any circumstances.

3. Portfolio Management System

Capital invested in the Portfolio Management System is subject to live market trading. Investment capital is not refundable as a program fee — withdrawals of capital and profits are subject to the withdrawal terms disclosed in your investment agreement.

Service fees charged for portfolio management access are non-refundable once the investment cycle has commenced.

4. Transfer Fee

A 5% transfer fee is charged for cross-transfers, including crypto-to-fiat conversions and inter-wallet transactions.

All fees are charged on the total balance (Account + Profit Balance) and processed as ETF transactions due to our smart contract automation.

These policies are in place to ensure platform efficiency, security, and sustainability. By using our services, all users acknowledge and agree to the outlined fee structure.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Trading losses or investment losses on any capital deployed.
• Mastery Program fees where the 7-day window has expired.
• Any fees where course content has been substantially accessed or downloaded.
• Subscription renewals that were not cancelled prior to the renewal date.
• Community access fees (Discord, group access).
• Any service where the user has violated our Terms of Service.

6. How to Request a Refund

To submit a refund request, follow these steps:

1. Email support@quantronai.com with the subject line: "Refund Request — [Your Full Name]".
2. Include your registered email address, order reference number, and reason for the request.
3. Our support team will review your request within 3 business days and respond with a decision.
4. Approved refunds are processed within 5–10 business days to your original payment method.

7. Chargebacks

If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to suspend your account, dispute the chargeback, and provide transaction evidence to your payment provider. We strongly encourage you to contact our support team first — most issues can be resolved quickly and fairly without the need for a chargeback.

8. Changes to This Policy

Quantron AI reserves the right to modify this Refund Policy at any time. Changes will be communicated via the platform and will not apply retroactively to purchases made before the effective date of the change.

9. Contact Us

If you have any questions about this policy or would like to discuss a refund, please reach out:

• Email: support@quantronai.com
• Address: Suntec Tower Three, 8 Temasek Boulevard, Singapore 038988
• Response time: within 24–48 business hours

10. Loan Repayment Policy

Loan repayment is calculated based on the amount loaned with incurred interest. Incurred interest is determined by the total active balance (Profit Balance inclusive) of the debtor.

Please note: ETF-Based Fee Processing

All fees are charged on the total balance and processed as ETF transactions due to our smart contract automation.

These policies are in place to ensure platform efficiency, security, and sustainability. By using our services, all users acknowledge and agree to the outlined fee structure.

For further inquiries or clarifications, please contact our support team.