Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account registration data: name, email address, username, and password.
• Payment information: billing details processed securely via our payment providers. We do not store full card numbers.
• Communications: messages you send us via email, contact forms, or our Discord community.
• Trading preferences: settings, bot configurations, and investment parameters you enter on the platform.

1.2 Information We Collect Automatically

• IP address, browser type, device identifiers, and operating system.
• Pages visited, time spent on the platform, and clickstream data.
• Cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information

• To create and manage your account and provide our services.
• To process payments and send transactional communications.
• To personalise your experience and improve our platform.
• To send educational content, platform updates, and marketing communications (you may opt out at any time).
• To detect fraud, enforce our Terms of Service, and comply with legal obligations.
• To conduct analytics and measure platform performance.

3. Sharing Your Information

We do not sell your personal data. We may share it with:

• Service providers: payment processors, cloud hosting providers, email platforms, and analytics tools operating under strict data-processing agreements.
• Legal authorities: where required by law, regulation, or court order.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

4. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil the purposes described in this policy. You may request deletion of your account and associated data at any time by contacting us at support@quantronai.com. Certain data may be retained for up to 7 years where required by financial or legal regulations.

5. Data Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. No system is completely secure; if you suspect unauthorised access to your account, contact us immediately.

6. Cookies

We use essential cookies to operate the platform, performance cookies to understand usage, and (with your consent) marketing cookies to deliver relevant content. You may control cookies through your browser settings or our cookie preference centre. Disabling certain cookies may limit platform functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at support@quantronai.com. We will respond within 30 days.

8. International Transfers

Quantron AI is headquartered in Singapore. Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place, including standard contractual clauses where applicable.

9. Children's Privacy

Our platform is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the platform. Continued use after the effective date constitutes acceptance of the updated policy.

12. Fee Structure

To ensure seamless operations, security, and optimal service delivery on our platform, the following fee structure applies:

1. Tax Free Loan Activation Fee ✅

A 5% activation fee is applicable for members eligible for the Tax Free Loan.

All fees are charged on the total balance (Account and Profit Balance) and processed as ETF transactions due to our smart contract automation.

These policies are in place to ensure platform efficiency, security, and sustainability. By using our services, all users acknowledge and agree to the outlined fee structure.

13. Monthly Maintenance Fee

A 10% maintenance fee is charged monthly to support network stability, server upkeep, and infrastructure security.

All fees are charged on the total balance and processed as ETF transactions due to our smart contract automation.

These policies are in place to ensure platform efficiency, security, and sustainability. By using our services, all users acknowledge and agree to the outlined fee structure.

14. Contact Us

For any privacy-related queries or to exercise your rights, contact our Data Protection team:

• Email: support@quantronai.com
• Address: Suntec Tower Three, 8 Temasek Boulevard, Singapore 038988